1 Introduction
1.1 Purpose
This document provides you with the information you need to use your Terqw Unified Messaging (UM) service.
1.2 Scope
This document covers all aspects of the use of the Terqw UM service. It is not intended as a technical manual for building or maintaining the service.
1.3 Audience
This document is intended for all those who need to learn about the Terqw UM service:
Ÿ Terqw users
Ÿ potential Terqw users
Ÿ partner companies
1.4 Prior knowledge
Readers are assumed to have a general awareness of voice, fax and email messaging, but no specific knowledge of the Terqw UM service.
1.5 Terminology
Terminology specific to Terqw and UM is explained in the Glossary at the end of this document.
1.6 Feedback
All comments and queries relating to this document should be addressed to:
Customer Care
Terqw Systems
Maple House
Den Road
Telephone:
Facsimile:
Email:
Web site:
2 What is Unified Messaging?
Unified Messaging (UM) is the combination of voice, fax and e-mail into a single Inbox that can be accessed by any connected web device and/or touchtone telephone at any time and from anywhere in the world. UM gives you a more efficient and powerful way to control your communications.
2.1 Voicemail
Voicemail is the term for a one-way recorded verbal communication, and is a development from the traditional telephone answering machine. It includes verbal messages left on an answering service or a recorded message sent to individuals or groups. It is accessed by touchtone phone or PC and is designed to make communication by voice simpler and quicker.
2.1.1 Reply
You can record and send a response to voicemail messages that you receive using the
Terqw UM service.
2.1.2 Send
You can record and send voicemail messages to an individual, or distribute the same message simultaneously to a single group or several groups using the Terqw UM service.
2.1.3 Copy
You can forward (copy) a received voicemail to an individual, group or groups without having to record the message again. The Terqw UM service allows you to record a message (additional comments, or covering message) to accompany a forwarded voicemail message.
2.2 Faxmail
You can send, receive, or copy a fax to an individual, group or groups via an Terqw mailbox.
2.2.1 Secure fax
Terqw mailboxes can receive faxes 24 hours a day, everyday of the year, to await retrieval. They are passcode protected (you have to enter a numeric passcode to access your mailbox) and therefore they provide a secure way to receive confidential faxes.
As Terqw mailboxes are based on a form of Internet technology, they are accessible all the time, from anywhere in the world, regardless of the telephone company or Internet Service Provider. All that you need is a nearby fax machine or a fax phone in order to receive faxes.
2.2.2 Send/copy faxes
Just like voicemail, you can distribute faxes from and forward them to individuals or groups through your Terqw mailbox.
2.3 Email
Email (electronic mail) means messages that are originated and sent from one PC to another over the Internet. They can contain just typed text or a combination of text and images imported from other sources. They can also have computer files attached to them.
Terqw not only allows you to send, receive and copy emails to and from anywhere in the world, but it can even read them to you over the phone.
3 Telephone access
3.1 Getting started
3.1.1 What equipment is needed?
For telephone access to the Terqw UM service, all you need is access to a touchtone telephone to dial your messaging telephone number.
Terqw responds to the tone of the keys on a telephone keypad, so you can access your service from any touchtone telephone or mobile handset anywhere in the world.
If you are not sure if the telephone you are calling from is touchtone, pick up the handset and press the star key . You should hear a tone. If you do not hear a tone, turn the telephone upside down and look for a switch that says ‘mode’ or ‘pulse’. Switch it to ‘T’ or ‘Tone’ and try pressing again. If there is no switch or you still do not hear a tone, your telephone is probably of the older pulse-dialling type. Contact your telephone supplier to ask about upgrading to a touchtone telephone.
3.1.2 Setting up your new mailbox
The first time you dial your Terqw mailbox via your office extension number when phoning from your office or full DDI when calling externally, you will hear the voice say,
You have reached the voicemail box of…
At any time while the service is playing this message, you must press the star key on your telephone keypad to interrupt it, in order to enter your mailbox menu.
If you do not press the star key during this message, then the service does not know it is you that is calling and prompts you to leave a message. If this happens simply hang up and start again.
